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Enterprises looking out for more value from their business
partners engage in collaborative deals such as a DDC.
Though this engagement brings in a tremendous value,
it is not the first step in many instances. It is set
up after an initial phase of onsite and offshore projects
works. This may involve the following steps:
- The Client engages some professionals
from TEXworld. This engagement may be in the T&M
mode or Fixed Price mode. This client assesses the
capabilities of TEXworld by evaluating the quality
of work done. The initial work undertaken could be
like a Proof of Concept and is an excellent first
step leading to increased level of comfort at both
ends.
- Short term engagements then progresses
to a long term commitment gradually. The Client engages
TEXworld’s team for product development services.
Few pilot projects would be executed to bring about
a good working relationship among participating entities.
Both onsite and offsite teams could be involved during
relevant phases of the development life cycle. The
onsite team when present acts as a focal point of
all communications across the client and offsite team.
- Setting up a DDC: After a consistent
track record of success, discussion on setting up
a DDC starts. The Client commits to engage a certain
number of people on an ongoing basis and TEXworld
ear marks the dedicated team. The key advantage of
a DDC is the retention of knowledge by the offshore
and onsite teams. Creation, management and operations
of a DDC follows a well defined and rigorous process.
A DDC may comprise many services such as new projects
development, maintenance of current and old application
systems, computing infrastructure support, testing
of software developed by the client, technical help
desks, call centers and back-office processing.
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